B.S., M.S. Ed., M.A.S., OTL, CUA             

Face picture of Christopher J O'Brien



Phone: (480) 212-2215

Email: christopherjobrien@aol.com

Personal website: www.shywitness.com

Personal blog: https://shywitness.wordpress.com

LinkedIn profile: https://www.linkedin.com/in/shywitness

CAREER SUMMARY AND GOALS

Following a successful twenty-five year career within the semiconductor industry working for Intel Corporation, I decided to initiate a second career, this one in the aviation industry. I anticipated that transitioning between industries as diverse as semiconductors and aviation would not be easy, and would take me far beyond my comfort zone, but aviation has always held a deep interest of me. In anticipation of my goal, I completed a Master of Aeronautical Science degree at Embry-Riddle Aeronautical University. In February 2017, I secured a position as a Crew Scheduler I with Spirit Airlines at their company headquarters in Miramar, Florida. I then worked as a Sr. Records Analyst for Mesa Airlines in Phoenix, Arizona, and now as a Customer Relations Representative for American Airlines in Tempe, Arizona.

As expected, switching career paths and industries was not an easy journey, but the experience I gained during that period was invaluable. Now that I have completed the transition successfully, I am starting to explore the aviation world and determine my career path. Ultimately, I am interested in a challenging management, supervisor, or individual contributor position that exploits my existing professional skills, leverages my Master of Aeronautical Science degree, and yields tangible benefits for both my employer and the overall airline industry.

PERSONAL PHILOSOPHY

"If you want what you've never had, you need to do what you've never done" (Author unknown)


PERSONAL TAGLINE

My life is not an open book but I can offer you a pamphlet...

SUMMAY OF QUALIFICATIONS

Self-directed professional with experience within in a high stress, fast-paced corporate environment.

Experienced individual contributor, team member, and project team leader.

Holds a Master of Aeronautical Science degree from Embry-Riddle Aeronautical University.

Currently employed as a Customer Relations Representative with American Airlines.

Demonstrates strong safety, results and customer orientation, attention to detail, and informed risk-taking skills.

EMPLOYMENT HISTORY

November 2017 - Present

Customer Relations Representative

American Airlines, Tempe, Arizona [Click to view/hide details]


June 2017 - October 2017

Records Analyst

Mesa Airlines, Phoenix, Arizona [Click to view/hide details]


February 2017 - April 2017

Crew Scheduler I

Spirit Airlines, Miramar, Florida [Click to view/hide details]


July 2016 - July 2016

Aircraft Cleaner

Swissport, Phoenix, Arizona [Click to view/hide details]


July 2000 - June 2016

Senior Instructional Designer

Intel Corporation, Chandler, Arizona [Click to view/hide details]


August 1997 - July 2000

Engineering Change Order (ECO) Processor

Intel Corporation, Chandler, Arizona [Click to view/hide details]


April 1994 - August 1997

Gas Pad Technician

Intel Corporation (Fab 11), Rio Rancho, New Mexico [Click to view/hide details]


November 1992 - April 1994

Gas Pad Technician

Intel Ireland Ltd. (Fab 10), Leixlip, Ireland [Click to view/hide details]


March 1991 - November 1992

Gas Pad Technician

Intel Corporation (Fab 9), Rio Rancho, New Mexico [Click to view/hide details]


December 1987 - March 1991

Electronics Technician

ASTI Supplies Ltd., Shannon, Ireland [Click to view/hide details]

EDUCATION

Master of Aeronautical Science

Embry-Riddle Aeronautical University, Worldwide Campus/Daytona Beach, Florida  (May 2015)
GPA: 4.0


Master of Science in Education
California State University, East Bay, Hayward, California (March 2010)
GPA: 4.0


Graduate Certificate in Online Teaching and Learning
California State University, East Bay, Hayward, California (June 2009)
GPA: 4.0


Bachelor of Science
University of Maryland University College, Adelphi, Maryland (December 2008)
GPA: 3.3
Dean's List 2005

CERTIFICATIONS

Certified Usability Analyst (ID: 2013-4147)
Human Factors International (HFI), Fairfield, Iowa (March 013)


Criterion-Referenced Instruction (Fourth Edition)
Mager Associates (March 2006)

EMPLOYER AWARDS

Division Recognition Award (DRA)

Information Technology, Intel Corporation, January 2011 [Click to view/hide details]


Division Recognition Award (DRA)

Information Technology, Intel Corporation, October 2010 [Click to view/hide details]


Division Recognition Award (DRA)

Information Technology, Intel Corporation, October 2007 [Click to view/hide details]


Division Recognition Award (DRA)

Information Technology, Intel Corporation, January 2007 [Click to view/hide details]


Division Recognition Award (DRA)

Information Technology, Intel Corporation, June 2001 [Click to view/hide details]


Division Recognition Award (DRA)

Information Technology, Intel Corporation, May 1999 [Click to view/hide details]


PROFESSIONAL AFFILIATIONS

Associate member of the American Association of Airport Executives (AAAE)

HOBBIES

Volunteering with the Arizona Poodle Rescue as a foster parent

Pursuing professional and personal education

Traveling to both domestic and international locations

Cooking and baking occasionally

Reading novels and industry publications

FUTURE EDUCATIONAL GOALS

Pursue Certified Member (C.M.) certification with the American Association of Airport Executives (AAAE)

Pursue Aviation Management Professional (AvMP) designation through IATA



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