Christopher J O'Brien

As a Curriculum Developer Specialist, my responsibilities are to:

• Convert existing PowerPoint-based classroom-delivered courses into an online format.

• Develop new PowerPoint-based courses for use in instructor-led classroom settings as well as self-paced online courses.

• Create other instructional collateral as needed.

• Manage instructional content housed in PowerDMS.

• Manage instructional content created within Dayforce Learning Management System (LMS).

• Generate and analyze training records generated from both PowerDMS and Dayforce systems.

• Enroll internal employees in job-appropriate courses and Learning Plans in Dayforce.

• Triage a shared inbox and disposition inquiries, requests for learner assistaance and training requests.

As a Customer Relations Representative, my responsibilities are to:

• Research and disposition a minimum of 26 customer complaints each work day using official company records.

• Advocate from the customer’s perspective and award or decline appropriate compensation as warranted.

As a Senior Records Analyst, my responsibilities are to:

• Audit received technical documents for accuracy and address errors/omissions with the applicable repair station.

• Scan audited technical documents and assign them to the appropriate digital repository.

• Validate the accuracy of scanned documents and prepare them for filing per FAA record retention requirements.

• Crosstrain on other job functions within the Technical Records department, as appropriate.

• Review the existing Standard Operation Procedures and identify needed modifications that reflect the workflow.

As a Crew Scheduler I, my responsibilities are to:

• Manage flight crew assignments for scheduled Spirit Airlines flights.

• Assign Reserve and Ready Reserve flight crews to cover crew scheduling gaps, as needed.

• Act as the primary contact for flight crews regarding their flight assignments, general operational questions etc.

As an Aircraft Cleaner, my responsibilities were to:

• Clean the British Airways Boeing 747 aircraft, following passenger deplaning, to both Swissport and British Airways requirements within a 55-minute time window.

• Remove foreign object debris (FOD) from the apron and ramp areas surrounding the aircraft.

• Comply with all federal requirements governing the disposal of regulated food and trash from international flights.

• Follow all Phoenix Sky Harbor international airport rules and regulations governing airport access.

As a Senior Instructional Designer, my responsibilities are to:

• Engage with project teams to analyze new and existing software applications and determine the types of instructional materials needed to support the intended users.

• Collaborate with key project team members to build an extensive working knowledge of software applications, including knowledge of their advanced functions.

• Manage teams of Instructional Designers to create and release a variety of instructional materials (step-action job aids, informational and demonstration videos, eLearning courses etc.) appropriate to the experience levels of the intended users.

• Evaluate the effectiveness of all released instructional materials and implement timely updates to the content based on user feedback, as appropriate.

• Perform usability activities (such as heuristic evaluations) on software applications and use the findings to influence changes to specific screen elements and messaging.

• Support an enterprise-wide Content Management System (CMS) and its 100+ content developers through technical troubleshooting and hands-on training, evaluation and release of new features, and weekly server backup and maintenance activities.

As an Engineering Change Order (ECO) Processor, my responsibilities were to:

• Design, create, and maintain complex Bills of Material (BOM) for both mobile and server microprocessor products within a proprietary product management system.

• Collaborate with Product Design Engineers, Material Procurement Specialists, and other technical roles to validate BOM designs.

• Access and utilize confidential information regarding upcoming microprocessor designs and new product offerings without undue disclosure.

• Read, understand, and collaborate with product engineers on, technical whitepapers related to upcoming product design changes.

• Design, write, and schedule Engineering Change Orders (ECO) for both mobile and server microprocessor products within a proprietary product management system.

• Coordinate ECO implementations at Intel factories in the United States, Ireland, Malaysia, and The Philippines.

• Teach BOM-related classes to other employees through Intel University.

As a Gas Pad Technician, my responsibilities were to:

• Perform daily activities on the existing hazardous gas delivery system infrastructure.

• Coordinate the installation, certification, and controlled startup of new hazardous gas delivery systems in sync with Corporate Safety, external vendors, and other partners.

• Maintain active membership in the site Emergency Response Team (ERT) and respond to ad-hoc emergencies (liquid spills, building evacuations etc.).

• Maintain annual certifications in CPR and job-related safety requirements.

• Cross-train with the Subfab Team and learn how to maintain vacuum pumps, water chillers, and other equipment types.

• Teach hazardous gases-related classes to other employees through Intel University.

• Mentor new employees in the correct performance of their job responsibilities, with an emphasis on safety practices.

As a Gas Pad Technician, my responsibilities were to:

• Assist a third-party vendor to evaluate newly installed hazardous gas lines for micro-contamination issues.

• Coordinate the installation of equipment within the Gas Pad and subfab areas of the Fab 10 building with third-party vendors.

• Coordinate the installation, certification, and controlled startup of new hazardous gas delivery systems in sync with Corporate Safety, external vendors, and other partners.

• Test newly installed life safety systems and validate findings with Corporate Safety.

• Act as the Intel Ireland interface for the on-site third-party vendor employees who managed the daily Gas Pad and subfab activities.

As a Gas Pad Technician, my responsibilities were to:

• Embed as a full member of the Fab 9 Gas Pad team to perform daily activities on the existing hazardous gas delivery system infrastructure.

• Certify as a member of the site Emergency Response Team (ERT) and respond to building and site emergencies as they arose.

• Complete a full curriculum of job-specific and Intel culture-related classes.

• Participate in annual safety-related certification activities as required by the job function.

• Learn the full extent of the Gas Pad Technician job role and transfer that accumulated knowledge back to the Intel Ireland Gas Pad team at the completion of my assignment.

As an Electronics Technician, my responsibilities were to:

• Design and manufacture a standard selection of hazardous gas detection equipment.

• Design and manufacture custom hazardous gas detection equipment to a customer's specific requirements, as needed (for example CO2 monitoring in the parking garage of the Conrad Hotel, Dublin; CH4 monitoring for a private home in Co. Tipperary).

• Monitor parts inventory weekly and reorder parts as needed.

• Test and validate all medium and large detection equipment installations, including all customized detection designs.

• Answer the company phone and take orders, provide product troubleshooting, pack and ship completed products, and schedule product installations.

This Division Recognition Award (DRA) was awarded in recognition of my valuable contributions to the successful multi-year introduction and implementation of embedded help as a self-service support model for end users throughout Intel Corporation. Positioning embedded help as the primary medium through which end users of various software applications could learn about the application and find solutions to their technical issues was a radical approach, in comparison to the traditional approach of classroom instruction or web-based courses) but end users embraced it enthusiastically.

This Division Recognition Award (DRA) was awarded in recognition of my involvement in (quote) "2006 End User Training measurable progress toward the future vision. For critical progress to EUT vision-learning accessibility."

This "eBG Special Recognition" award recognized my involvement in the (quote) "Implementation of the "Outsourcing eSolutions" B2B middleware solution connecting systems at Intel(R) with systems at Jabil Circuit(R)."

This BOM Management Recognition Award was (quote) "...awarded for your outstanding support of multiple platforms and projects. For putting in a tremendous amount of effort in covering an additional ECO Processor's responsibilities."